SHIPPING POLICY

All orders include a C$15 flat fee to cover the cost of shipping. via Canada Post. All orders will be shipped within 3 - 5 business days from the time your order has been placed. If you wish to waive the shipping fee and are able to pick up your order at our location, you can do so during the payment process. If you have any questions, feel free to contact us.

RETURN POLICY

Due to the nature of our product, used candles cannot be returned or refunded. However, we will replace product damaged during shipping, if photographic proof of damage is submitted to Embers Candle within 7 days of delivery.

PAYMENT METHOD

We accept online debit or credit.

In special circumstances we will also accept e-transfer.

Please contact us for more details.